Frequently Asked Questions
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I am currently in network for all of the following forms of insurance in Arizona and Oregon. (State specific plans are notated.)
Aetna
Anthem EAP
Blue Cross Blue Shield of Arizona (Arizona only)
Blue Cross Blue Shield of Massachusetts (Arizona only)
Carelon Behavioral Health
Cigna
Independence Blue Cross Pennsylvania (Oregon only)
Oscar (Optum)
Oxford (Optum)
Providence Health Plan
Quest Behavioral Health
Regence BlueCross BlueShield of Oregon (Oregon only)
United Healthcare (Optum)
United Healthcare Medicare Advantage
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The Redeem Counseling office is located at 3101 N Central Ave, Suite #1166, in Central Phoenix, just north of Thomas on the northeast corner of Central and Earll. Visitor parking is in the parking garage next to the office building. You’ll be provided with parking ticket validation at your appointment. Proceed into the 3101 office building, through the lobby, and up the elevator to the 11th floor. Once you exit the elevator, restrooms are behind the kiosk sign. The lobby is through the glass doors. Your therapist will meet you there at your appointment time.
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Appointments are available both in-person and online Monday - Friday. The Redeem Counseling office is located in Downtown Phoenix, near Central and Thomas.
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If you’re interested in getting started or would like to schedule a free telephone consultation, please complete the Redeem Counseling contact form. After clients have verified their email and setup their online client account, they can schedule appointments either online or by contacting me for availability.
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I offer services to clients 18 years and older and to families with children, when a parent is the primary client. We do not offer individual therapy for minors.
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Redeem Counseling does not offer medication services. Dr. Clay Hall is my recommended psychiatric provider.
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As a licensed health service, Redeem Counseling is committed to providing holistic, culturally competent counseling services, in accordance with state guidelines. With this, clients are actively supported if they wish to include spirituality in their therapeutic process.
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To request reports or clinical records, please email john@redeemcounseling.com. Account, scheduling, and billing records are also accessible in your online client account.
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Redeem Counseling does not provide crisis services. For non-emergency crises, The 988 Suicide & Crisis Lifeline offers 24/7 call, text, and chat access to trained crisis counselors who can help people experiencing suicidal, substance-related, and/or mental health crises, or any other emotional distress. You can also dial 988 if you’re worried about a loved one who may need support.
If you are experiencing a life-threatening emergency please dial 911.