If you’re interested in getting started or would like to schedule a free telephone consultation, please complete the Redeem Counseling contact form. After clients have verified their email and setup their online client account, they can schedule appointments either online or by contacting their therapist for availability.

(NOTE… Clients having difficulty scheduling in Headway due to insurance in-network delays can still schedule appointments in Simple Practice.)

The Redeem Counseling office is located at 3101 N Central Ave, Suite #1166, in Central Phoenix, just north of Thomas on the northeast corner of Central and Earll. Visitor parking is in the parking garage next to the office building. You’ll be provided with parking ticket validation at your appointment. Proceed into the 3101 office building, through the lobby, and up the elevator to the 11th floor. Once you exit the elevator, restrooms are behind the kiosk sign. The lobby is through the glass doors. Your therapist will meet you there at your appointment time.

We offer appointments in-person and online, Monday - Friday, for all Arizona and Oregon residents. The Redeem Counseling offices are located in Downtown Phoenix, just off the 7th Ave I-10 exit.

We accept many forms of insurance and will continue to add more. Out-of-network clients are encouraged to upload their insurance information in their online client account to enable billing when in-network status is obtained. Additionally, many policies provide partial reimbursement for out-of-network counseling services. Clients are encouraged to call their insurance member services for details.

In-network for Arizona residents (as of 5/15/25):

• Aetna

• Anthem EAP - Bank of America

• Blue Cross Blue Shield of Arizona

• Blue Cross Blue Shield of Massachusetts

• Carelon Behavioral Health

• Cigna

• Quest Behavioral Health

(Awaiting contract approval)

• Oscar (Optum)

• Oxford (Optum)

• United Healthcare (Optum)

• United Healthcare Medicare Advantage

In-network for Oregon residents (as of 5/15/25):

• Aetna

• Anthem EAP - Bank of America

• Carelon Behavioral Health

• Cigna

• Regence BlueCross BlueShield of Oregon

• Quest Behavioral Health.

(Awaiting contract approval)

• Independence Blue Cross Pennsylvania

• Oscar (Optum)

• Oxford (Optum)

• United Healthcare (Optum)

• United Healthcare Medicare Advantage

We are able to offer limited pro-bono services, after three full fee appointments, for clients experiencing financial hardship. Financial hardship is defined as any reasonable situation in which paying for therapy would prevent a client from paying their basic living expenses (e.g. rent, utilities, etc.).

We offer services to clients 18 years and older and to families with children, when a parent is the primary client. We do not offer individual therapy for minors.

Redeem Counseling is committed to providing holistic, culturally competent services, in accordance with state guidelines. With this, we encourage clients’ voluntary inclusion of their spirituality in the therapeutic process. We do not, however, engage in any form of direct religious teaching.

While Redeem Counseling does provide prescription or medication services, we are able to help you find a recommended provider that can meet your needs. Check out our current featured provider: Jacob Johns, PMHNP.

Redeem Counseling does not provide crisis services. For non-emergency crises, The 988 Suicide & Crisis Lifeline offers 24/7 call, text, and chat access to trained crisis counselors who can help people experiencing suicidal, substance-related, and/or mental health crises, or any other emotional distress. You can also dial 988 if you’re worried about a loved one who may need support.

If you are experiencing a life-threatening emergency please dial 911.

For reports or clinical records, please contact your therapist directly. Account, scheduling, and billing records are accessible by signing into your current client account. For account, scheduling, and billing records from Simple Practice, the service previously used, clients can sign into their previous client account.